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TCS Case Study

Time Customer Service Inc. (TCS) is a customer service, information systems, marketing services and subscription fulfillment operation of the Time Inc. magazine company, a division of Time Warner.

TCS provides customer and data support for Time magazines and businesses such as Martha Stewart Living Omnimedia, National Geographic Society, American Express publishing, and Harvard Business
Review.

The company is based in Tampa, Florida and has over 1,000 employees.

This case study explores how Intangent's expertise led to improved efficiency for TCS.

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